[vc_row][vc_column][vc_accordion][vc_accordion_tab title=”How are certificates issued?”][vc_column_text]PetroEd provides digital certificates which can be accessed through your SkillGRID account from the E-learning page.
For IADC-accredited courses, your certificate will be sent to the email address attached to your account by the IADC accreditation system. Please contact us if you have any problems receiving an IADC certificate.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What’s the difference between SkillSTICK® and SkillGRID®?”][vc_column_text]SkillSTICK is a specially manufactured USB drive that contains an off-line version of the SkillGRID workforce development platform, SkillSTICK stores and manages users’ training progress and allows the user to train and learn on a computer in either on-line or off-line mode.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Why do I need a SkillGRID subscription and what do I get with it?”][vc_column_text]A subscription is needed to gain access to SkillGRID to store and properly sync your information. This allows you to view and manage your valuable data via the on-line version of SkillGRID as well as the off-line version of SkillGRID hosted on SkillSTICK.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I register my SkillSTICK while off-line?”][vc_column_text]No, the initial SkillSTICK registration must be completed on a computer that has an active Internet connection. Registration must happen the first time you plug the SkillSTICK into a computer.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can we upload our own training matrix for a Position?”][vc_column_text]Yes, but this must be done on a customized basis. Please contact us for more information.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can we add our own Positions?”][vc_column_text]Yes, but this must be done on a customized basis. Please contact us for more information.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I have 2 Positions on my SkillSTICK or change my Position?”][vc_column_text]You may only have one Position on each SkillSTICK, but you may change your position at any time. When you change Positions, all of your previous training Items will carry over to the new unit. You do not need to purchase a new SkillSTICK to change positions.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can we incorporate our company’s suggested courses for Position GRID Items?”][vc_column_text]Yes, but this must be done on a customized basis. Please contact us for more information.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I know if SkillSTICK and SkillGRID will work with my computer?”][vc_column_text]SkillSTICK will operate on any modern Windows or Mac based computer without issue as long as the browser being used has Javascript enabled.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I take IADC accredited courses on SkillSTICK and receive a certificate upon completion?”][vc_column_text]Yes. Upon successful completion of an IADC accredited course, you will receive a certificate once your completion has been processed.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What happens if my SkillSTICK is lost or damaged?”][vc_column_text]You will have to purchase a new one. Your course progress can be loaded onto the new stick where you left off the last time you synced with SkillGRID.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”If I do not renew my annual subscription, will my data be lost?”][vc_column_text]No, your data will not be lost, but to regain access to your data, you will have to renew your annual subscription and pay an account reactivation fee.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I use browsers other than Microsoft Internet Explorer?”][vc_column_text]Yes, PetroEd’s Drilling Fundamentals, Production Operations, HSE and General Petroleum Libraries are browser agnostic. [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I upload passport and visa information into the system?”][vc_column_text]Yes, such documents can be uploaded in the ‘Other Documents’ section of your Profile.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How are SkillSTICK and SkillGRID secured?”][vc_column_text]Both systems are password-protected and both the software and data are encrypted.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Will my personal information be sold?”][vc_column_text]No, we will not sell any of your information.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do I have to download my eLearning courses to be able to access them?”][vc_column_text]If you are using a computer with an active Internet connection, there is no need to download courses to take them. However, if you are off-line, you must have previously downloaded your eLearning courses to your SkillSTICK in order to access them off-line.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What happens when I modify my profile or take eLearning on-line using SkillGRID with the SkillSTICK unplugged, then use the SkillSTICK off-line without syncing the data?”][vc_column_text]Your data and progress could get out of sync. To keep your data current, you must sync the data between the SkillSTICK and SkillGRID. If you plan to use your SkillSTICK off-line, be sure to synchronize the data beforehand if you wish to have the most recent certificates and information while using SkillSTICK off-line.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do I require administrative permissions on Windows for my SkillSTICK to run?”][vc_column_text]Most users will not require administrative permissions to run SkillSTICK, but you may need permission to install a compatible Internet Explorer (8 and higher), plug-ins, or to disable your firewall or set your Internet browser as an exception to it.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do I need to download an application for my SkillSTICK to run?”][vc_column_text]Although you don’t need to download a specific application to run SkillSTICK, SkillSTICK and SkillGRID require Internet Explorer (8 and higher) to run as well as popular plug-ins such as Flash Player, which may need to be installed if they are not already installed on your device. To see a list of compatible browsers and necessary plug-ins, please see the system requirements.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row]